Privacy policy

Last updated: 17 October 2026

1. Introduction

LOUD MEOW* operates this online store and website, which is powered by Shopify. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, use our services or contact us.

We respect your privacy and take reasonable steps to handle your personal information responsibly. By using our website, you acknowledge that your information may be handled as described in this policy.

2. Personal Information We Collect

The information we collect depends on how you interact with our store. It may include:

  • Contact information: your name, email address, phone number and delivery or billing address.

  • Order information: the products you purchase, your personalised product selections, order history and delivery details.

  • Payment information: payment method and transaction details. Payments are processed through Shopify and/or relevant payment providers. We do not collect or store full payment card details ourselves.

  • Messages and enquiries: information you provide when contacting us through our website's Contact form.

  • Technical information: information such as your IP address, browser type, device information and interactions with our website. This may be collected through cookies and similar technologies.

You can browse our website without contacting us, although certain information will be required to place an order.

3. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, complete a form, subscribe to updates or otherwise interact with our store.

  • Automatically through our website, including through cookies and similar technologies.

  • Through Shopify, payment providers, courier companies and other service providers involved in operating our store and fulfilling your order.

4. How We Use Your Information

We use your personal information where necessary to:

  • Process payments and fulfil orders.

  • Create and produce personalised products according to the selections you submit.

  • Arrange delivery and provide tracking information.

  • Respond to questions, customer service enquiries and requests.

  • Manage returns, refunds and order issues.

  • Operate, maintain and improve our website and shopping experience.

  • Protect our store against fraud, security threats and unauthorised activity.

  • Meet legal, accounting and regulatory obligations.

  • Send marketing communications where you have chosen to receive them, subject to applicable requirements.

We do not need your marketing consent to send essential messages about an order you have placed.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website and support relevant features.

Shopify and third-party apps or services may also use these technologies. The information collected depends on the services enabled on our store and your browser settings.

You can manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

6. How We Share Your Information

We may share relevant personal information with third parties when necessary to operate our business and provide our services, including:

  • Shopify, which hosts and supports our online store.

  • Payment providers, to process transactions securely.

  • Courier and delivery providers, to deliver your orders and provide tracking.

  • Website apps and service providers, where needed for functions such as customer support, store operations, analytics or marketing.

  • Other parties, where you have asked us to share information or have otherwise consented.

We only share information as reasonably necessary for the relevant purpose. Third-party providers may handle information under their own privacy policies and terms.

We do not sell your personal information in exchange for payment. Some advertising or analytics services, if enabled, may involve sharing information as described in their applicable terms and privacy settings.

7. International Processing

Shopify and some of our service providers may store or process personal information outside New Zealand, depending on the services they provide and where their systems operate.

Where personal information is handled overseas, we rely on the applicable provider arrangements and take reasonable steps to ensure that information is handled in accordance with applicable privacy requirements.

For further information about Shopify's handling of personal information, please see the Shopify Consumer Privacy Policy.

8. How We Protect and Retain Your Information

We rely on Shopify and relevant service providers, and take reasonable steps within our control, to protect personal information against unauthorised access, loss, misuse or disclosure.

No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.