Refund policy

Last updated: 17 October 2026

At LOUD MEOW*, our products are made with care and customised just for you. Because many of our creations are made to order, please check your selections carefully before placing your order.

1. Change of Mind

As our personalised products are made to your specifications, we do not offer refunds or exchanges for change of mind, including when you have selected the wrong name, colour, quantity or design.

Please contact us as soon as possible if you need to make a change to your order. We’ll do our best to help, but once production has started, changes may not be possible.

This policy does not affect your rights under New Zealand consumer law.

2. 3D-Printed Products & Natural Variations

Our products are 3D-printed, a process that can occasionally leave minor surface marks, fine lines, small blemishes or slight variations in finish. These are normal characteristics of the manufacturing process and are part of the nature of 3D-printed products.

We take care to ensure every item meets our quality standards before it leaves us. Minor cosmetic variations that do not affect the product's intended use are not necessarily considered faults.

If your item has a significant defect, is damaged, or does not match your order, please get in touch. Your rights under New Zealand consumer law still apply.

3. Faulty, Damaged or Incorrect Items

We want you to love what arrives. If your order arrives damaged, faulty, or different from what you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue and photos where relevant. We’ll assess the issue and work with you to resolve it.

Where required under New Zealand consumer law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

Your rights under the Consumer Guarantees Act 1993 are not affected by this policy.

4. Personalised and Made-to-Order Products

Please double-check all spelling, colour choices, quantities and design selections before checking out. We make personalised products using the details submitted with your order.

If we make your item incorrectly or it does not match your confirmed order, please contact us so we can put it right.

5. Returns and Return Shipping

Please contact us before sending any item back. We’ll provide instructions if a return is needed. If an item is faulty, damaged or incorrectly supplied, we’ll arrange an appropriate solution with you.